Daftar Hotel - As many as 1.1%, LG cell phone users complain to the vendor's service center in South Korea was the origin of each month. Most complaints related to product knowledge.
Hotel di Medan - Customer Service Manager of LG Electronics Indonesia said Sujarko Rully, complaints go to LG service center every month to reach 5000. The figure ranges from 1.1% of total handset sales of LG.
According Rully, 1.1% starting small amount compared to other brands. "From 5000 to the handling of complaints was just under 100," he said in Jakarta Tuesday (25 / 5).
He said consumers who complained to the service center more related product knowledge. Rully questions about how consumers by setting the internet, or synchronize with your PC.
"The emergence of a new handset with Android as well as the many consumers who do not understand," he said.
To make the development of LG service center poured funds up to U.S. $ 40 thousand to build a special outlets serving the mobile phone, and separated from the other LG products.
LG will also poured more funds in various cities including Bandung, Surabaya, Medan and Ujung Pandang.
Efforts to establish a special service center, according Rully handset not to dam China's products. The new service center to better focus on customers, build value added since consumers buy in the showroom as well as expand the network.
"Not to stem China's products. If branding is no customer service, "he said.
LG also introduced programs or services READY LG LG Mobile Service Inter. This program provides free delivery services for all Sony Ericsson mobile phone users if required period of more than one day to repair his cell phone.
Hotel di Medan - Customer Service Manager of LG Electronics Indonesia said Sujarko Rully, complaints go to LG service center every month to reach 5000. The figure ranges from 1.1% of total handset sales of LG.
According Rully, 1.1% starting small amount compared to other brands. "From 5000 to the handling of complaints was just under 100," he said in Jakarta Tuesday (25 / 5).
He said consumers who complained to the service center more related product knowledge. Rully questions about how consumers by setting the internet, or synchronize with your PC.
"The emergence of a new handset with Android as well as the many consumers who do not understand," he said.
To make the development of LG service center poured funds up to U.S. $ 40 thousand to build a special outlets serving the mobile phone, and separated from the other LG products.
LG will also poured more funds in various cities including Bandung, Surabaya, Medan and Ujung Pandang.
Efforts to establish a special service center, according Rully handset not to dam China's products. The new service center to better focus on customers, build value added since consumers buy in the showroom as well as expand the network.
"Not to stem China's products. If branding is no customer service, "he said.
LG also introduced programs or services READY LG LG Mobile Service Inter. This program provides free delivery services for all Sony Ericsson mobile phone users if required period of more than one day to repair his cell phone.
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